Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone
Basic IT and keyboard skills
Experience of customer service
Good communication skills
Good interpersonal skills
Good planning and organisational skills
Commitment to assisting all patients with their medical needs.
Excellent customer service.
Good standard of general education
Good standard of numeracy and literacy
UK work permit (if required)
Ability to work to deadlines
Ability to remain calm under pressure.
Ability to develop and maintain effective working relationships with multi disciplinary teams
Ability to work flexibly
Ability to recognise own limitations and act upon them appropriately
Willingness to learn and acquire new skills.
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to work without direct supervision
GSCE maths & English at 9-4 or A*- C or equivalent
The possibility of full time employment on the successfull completion of the apprenticeship
You will spend most of your time at a PC, on the telephone and speaking with colleagues and patients
You will be based at the surgery below
The Old Forge Surgery
Hylton Road, Sunderland, SR4 7XF
Earn while you learn. What's not to like about earning money while learning on-the-job, and getting a relevant qualification all at the same time.
Wide choice of careers. We are one of the biggest apprenticeship providers in the region and offer over 40 apprenticeship programmes in lots of career sectors.
Get paid. You will earn at least the minimum apprentice wage of £4.81 an hour (April 2022)
Great support. You will get the best of both worlds with support from your employer and college to make sure you achieve and get the best out of your apprenticeship.
Excellent prospects. Starting in the workplace means there is lots of potential for you to progress quickly, giving you a fast track route to career success.
A competitive edge. An apprenticeship will give you the edge when competing for jobs against other well-qualified candidates.
Get hired. The qualifications, skills and experience you gain will look super impressive on your CV and your apprenticeship could even turn into a full time job.
An alternative to university. Higher apprenticeships mean that you can become qualified to degree level and beyond.
Gain skills. Not only will you develop job specific skills, you will gain transferable skills, such as time management, that you can use in other industries and careers.
Real job. You will be doing a real job for a real employer and putting your skills and knowledge into practice will show employers what you are capable of.
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