We know IT is a big part of students' studies and workload, so that's why we think it's important to know who can always be on hand to help with any IT needs.

We have a team of onsite IT Technicians based at every campus who are happy to support.

Support can be sought by asking any of the IT team, who are based in our Future Ready Hubs.

How can the service desk help?

The college has an IT Service Desk that is contactable via email, phone and an online help system.

Students are welcome to contact us, but most queries will come through via the tutors.

Web Portal: https://support.epne.ac.uk/portal/en/newticket

Email: service.desk@educationpartnershipne.ac.uk 

Tel: 0300 770 5000


Services offered as part of the IT provision :

You are provided with a college computer login and email address based on the 8 digit enrolment numbers. The PC logins are just your login number alone, for example: 20240000

Passwords need to be at least 8 characters and should include upper and lower case, a number and not include personal information.

Your college email will use your enrolment number as follows - 2024@my.hartlepoolsixth.ac.uk.

Laptop are available for all students to loan from the Future Ready Hub. In order to borrow a laptop, your tutor or a member of teaching staff  is required to complete a request.

You can also request other devices needed for study from the Future Ready Hub, such as headphones.

Our photocopiers all offer instant printing and copying in both black and colour, on both A4 and A3. The Copiers are accessed by simply tapping your ID badge on them. You will get £10 of printing credit for each term but can add more funds whenever required.

  • Single-sided black and white page £0.03 / £0.03
  • Double-sided black and white page £0.06 / £0.06
  • Single-sided colour page £0.10 / £0.10
  • Double-sided colour page £0.20 / £0.20

You will have access to use our internal Wi-Fi.

Everyone has full access to Office 365, with the ability to download the full applications onto personal devices, including the premium versions of Word, Excel, PowerPoint, Outlook, OneDrive, etc.

  • Full access to collaboration tools Teams and SharePoint
  • 1 TB of OneDrive cloud storage
  • The ability to install on PCs, Macs, tablets, and phones
  • Comprehensive protection and back-up

As well as the software available on our computers, you have full personal access off-site to use:

  • Microsoft Office 365
  • The full Adobe Creative Cloud suite, including Photoshop, Premier Pro, etc.
  • Online access to some Autodesk applications