A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Northumberland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Four former Northumberland College students have come full circle to play a key role in building the new Ashington Campus.
July 29, 2026
EPNE's Higher Education provision has been ranked among the country’s best universities in the latest National Student Survey (NSS).
July 27, 2026
