A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Northumberland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
EPNE has been recognised by the ETF as an example of how colleges can champion inclusion and improve outcomes for learners with SEND.
November 9, 2026
EPNE has announced the appointment of Rob Lawson OBE as its new Chair of Governors, marking a return to the college group.
November 6, 2026
