A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Northumberland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Northumberland College’s Kirkley Hall Campus is among the country’s top performing land-based colleges for 16-18 student achievement.
April 7, 2026
As a Centre for Excellence in SEND, our role is not to present ourselves as having all the answers, but to create spaces where practitioners learn.
March 6, 2026
