Please read the important information below which details our current refund policy:
If you would like to swap your dates, , please head to the confirmation email. Tickets can be changed up to 48 hours before the date booked for either a new date or voucher to be used when you decide when to come.
If you need a refund, you can access the refund up to 7 days before the ticket is due to be used. After this time, you may swap the dates up to 2 days before admission.
If you book an animal experience, you can swap your dates up to 2 days before or get a refund up to 7 days before the experience.
If you have booked a Keeper for the Day experience, please contact the zoo on firstname.lastname@example.org to swap dates or get a refund.
If Northumberland College or Northumberland College Zoo is forced to close, we will offer full refunds. The decision on refunding will be taken 2 weeks prior to the event or activity. Tickets will only be refunded two weeks prior to the date booked.
If the college needs to force a closure at short notice, we will make every attempt to contact those affected within a reasonable time period. We reserve the right to close at any time if necessary.