A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Northumberland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Northumberland College students recently attended Society Matters Foundation ‘Generation 2035’ conference in Gateshead.
November 21, 2025
EPNE has announced the appointment of Toni Rhodes as its new Chief Executive, following a national governor-led recruitment process.
November 11, 2025
