At Northumberland College, we are fully committed to safeguarding our learners, staff and visitors. As part of these safeguarding measures, we will contact you when your child is absent if we have not been notified of the absence in advance. We require student absences to be logged so we can maintain accurate, up to date information. You can log absences online using our Parent Portal. Please find below information on how to access Parent Portal, along with other information and Frequently Asked Questions about the absence process.
You can log absences easily online through Parent Portal, you should have received an email at the beginning of the academic year/when your child first enrolled with your login details and a guide detailing how to submit an absence. When you are logged into Parent Portal select your child > Information > Submit Absence and fill in the form.
A detailed step-by-step guide can be found here.
If you have received an absence text, it may be that your child is running late to their lesson. If you have spoken to your child, or are able to speak to them and know that they are in college, you can advise that they should speak to their tutor when they arrive, who will amend the absence mark to a late mark if they arrive during the lesson time. You do not need to log an absence for lateness.
All absences must be logged through the parent portal by a parent/guardian for students aged 16-18 or with our admin team, even if a tutor has been notified.
If your child is an at exam, Sports Academy session or trip, please see below FAQs relating to these topics.
Evidence is required for an absence to be marked as 'Authorised' for reasons such as the below, if evidence is not provided, the mark will remain unauthorised:
Evidence is required in the form of photocopies of appointment cards, parental letters, medical letters etc. and should be provided to your child's tutor.
If you have received an absence text, it may be that your child is running late to their lesson. If you have spoken to your child, or are able to speak to them and know that they are in college, you can advise that they should speak to their tutor when they arrive, who will amend the absence mark to a late mark if they arrive during the lesson time. You do not need to log an absence for lateness.
Please note - if you have any concerns at all about your child regarding their absence notification and haven't been able to contact them directly, or are concerned that your child is not in college, please call us on 0300 770 8000.
Our team process a high number of absences each day, it may be that the team are still working through these logs at the time you received the automated text - we apologies for any inconvenience or confusion caused. This will be updated by the end of the day, you can log into the Parent Portal to check this.
Please note - for any student that is under the age of 18 at the start of their course, a parent or guardian must log any and all absences on behalf of the student - even if the student has now turned 18 since the start of their course.
If you have received a text at a time when you/your child were not expecting to have a lesson, your child can speak to their tutor who will be able to check the schedule and advise. Please note - if your child has recently changed courses, their schedule may not have been updated to reflect this change yet.
The tutor of the relevant lesson that would normally be taking place at this time will be able to amend the mark retrospectively to show that your child was not required to attend due to an exam/external visit etc. If you are unsure if this has been actioned your child can contact their tutor.
Please note - you can view tutor details on Parent Portal.
Your initial email with login details have been delivered from a 'noreply (EPNE)' sender with the subject line 'ProPortal Login Details for [Your Name]'. If you cannot find this email, please contact mis-request@educationpartnershipne.ac.uk.
*As a reminder, your username is your child's student number (you can find this on their ID badge) followed by your initials.*
Please contact MIS-Request@educationpartnershipne.ac.uk detailing the issue you are experiencing and the team will be in touch to help.
In the meantime, you can call 0300 770 8000 and press 1, where you can leave a voicemail with your child's name, date of birth and student reference number (if you have it) along with details of the absence, and this will be logged manually.
For any student that is under the age of 18 at the start of their course, a parent or guardian must log any and all absences on behalf of the student - even if the student has now turned 18 since the start of their course.
If you have received an absence text for your child when they are attending a Sports Academy session, please ask your child to speak to their tutor who will be able to advise or amend their mark.
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